Online

Customer Service

Rachelle Estalilla
Price: To be discussed
PhP 5,000 Reservation Fee

Class Description

This program focuses on developing participants’ customer handling, etiquette, and negotiation skills by making sense of theory, practice, and how the two go hand-in-hand. With a focus on the practical application of skills discussed in class, participants are expected to walk away from the course with the ability to exercise these skills in their day-to-day work environment.

Instructors

Rachelle Estalilla

Rachelle graduated from De La Salle University with a Bachelor of Science Degree in Commerce, Major in Business Management. As a Financial and Business Coach (LIMITLESS), she helps Filipino “savers” achieve their goals through financial education and advice; and addresses specific personal projects, business successes, general conditions and transitions in clients’ personal lives, relationships or profession by helping them discover their challenges and action plans. Rachelle also advocates the status of women by being active in social media as the Community Director and Co-Founder of the Facebook Community Let’s Radiate Mare®️. She actively supports the local beauty business industry and creates awareness to heighten the expression of self-love and self-care among women.

Participate Individually or Join as A Group

Book a Private Group
Enroll as a group and get discounts! These classes are highly customizable and may cater to the client's preferred schedule and specific learning needs. Contact Us

Available Schedules

All Year Round
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Frequently Asked Questions

How do I enroll?
For trainees to experience a highly organized and well-curated program, both Enderun and the client shall ensure that all processes are covered before implementation of programs.
Who can we talk to about the program?
Education Executive, 09278542662 (Fort Campus)
Education Executive, 09228123700 (Ortigas Campus)
Is there an assessment before the course intake?
An English Placement Test will be administered to identify current English level and assess learning needs. See link: https://thestudyexams.enderuncolleges.com/languages/online-english-placement-test/
How long is the program duration?
Program duration will be determined after the needs analysis meeting.
How many students are there in a class?
A minimum of 10 participants per class.
Mode of delivery: Will it be online learning or physical face-to-face classes?
The client has the option to explore remote learning or the possibility of an onsite training. A two-way transportation fee must be shouldered by the client. The fee will be dependent on the agreed time schedule and fare rates via the grab application. An estimated fee will be provided by Enderun Colleges.
What is Blended Learning Program?
Blended learning is an approach made up of in-person classroom time as well as individual study online using an e-learning software. It incorporates tutor-led activities, images, video, digital tasks, and face-to-face discussion.
Do you have a private 1:1 class for this program?
Should an individual student decide to take 1 on 1 classes on top of his/her current program, additional fees will have to apply depending on the new class setup. The tuition fee must be settled within 1 month from start date.
Do you have a group class for this program?
The corporate training is usually arranged as a group class.

Terms & Conditions

Communication
All communication shall be considered official only when expressed in writing.

Supervision of the Contract
The Study, Enderun Colleges is designating an Education Executive, as principal contact for this proposal. In return, she will work closely with an HR Manager or his officially designated alternate(s).

Course Details

The client and Enderun Colleges shall agree on the program content and coverage. The client will submit the list of students per batch based on the Pre-English placement test and Enderun Colleges will see to it that the approach is aligned with their level. The students assigned per batch are fixed. Should a trainee withdraw his / her enrollment, we may allow a replacement only once at any time during the duration of the training program but would incur additional fees.

The number of hours allocated per session and the number of sessions needed to cover for the entire course must be finalized before a new batch starts with the training proper.

If groups of students are sent, the program should be carefully planned to avoid change of classes or change of programs. Approval from the Academic Head and Director of Enderun Extension should be sought before changes are made.

Should an individual student decide to take 1 on 1 classes on top of his/her current program, additional fees will have to apply depending on the new class setup. The tuition fee must be settled within 1 month from start date.

Should the client explore the possibility of an onsite training, a two-way transportation fee must be shouldered by the client. The fee will be dependent on the agreed time schedule and fare rates via the grab application. An estimated fee will be provided by Enderun Colleges.

Late comings and absences are highly discouraged. A grace period of 15 minutes will be given before a participant is considered late for class. Two late comings are equivalent to 1 absence. Each participant is allowed to have a maximum of three absences per course. Make up classes will not be provided for the missed session/s. Only those with three absences or less will be awarded a certificate of completion at the end of the program. Any cancellation initiated by either of the two parties shall be directly communicated to and approved by the concerned party at least 3 days prior to the requested date.

The HR Manager should inform all clients that an additional fee will be charged for any changes in the program (2,500PHP or 46 USD per program / per student).

Further requests or changes not mentioned above but would need additional manpower or resources will be subject to charges.

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